This Privacy Policy explains how Rubbish Clearance Highbury collects, uses, stores and protects personal data relating to our rubbish removal and associated services. It applies to all Rubbish Clearance Highbury customers and prospective customers within the Highbury area, including individuals, households, landlords, businesses and organisations that contact us, request a quote or use our services.
Rubbish Clearance Highbury is a waste and rubbish removal service operating in the Highbury area. For the purposes of data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Rubbish Clearance Highbury is the data controller in relation to the personal data described in this policy.
This Privacy Policy applies whenever you interact with us, including by phone, email, online enquiry forms, messaging services or in person, and whenever we provide services at any property or premises in the Highbury area.
We only collect personal data that is relevant and necessary for arranging and carrying out our rubbish clearance services, managing our relationship with you and complying with legal obligations. The types of personal data we may collect include:
Identification and contact details such as your full name, phone number, mobile number, email address and, where relevant, business or organisation name and position.
Service and address information such as the service address, billing address, access details, property type, preferred dates and times and details about the rubbish or items to be collected.
Communication records such as emails, messages, call notes and any information you provide when you contact us for a quote, make a booking, give instructions, send feedback or make a complaint.
Payment and transaction data such as payment method, amount paid, date of payment, invoice information and basic bank or card details provided for processing payments. We do not store full card details when we use secure third party payment processors.
Technical and usage data such as basic information generated when you visit our website or interact with our online forms, for example the date and time of your visit and pages viewed. We do not intentionally collect more data than is necessary for basic site operation and security.
We collect personal data directly from you when you contact us by phone, email or messaging services, complete an enquiry or booking form, request a quote, confirm a collection, pay for a service or otherwise communicate with us.
We may also obtain personal data from third parties where this is necessary to deliver our services. This may include data from landlords, letting agents, property managers, estate agents, businesses or other parties who arrange a service at your property or on your behalf. In such cases we take reasonable steps to ensure that you were informed that your details would be shared with us.
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract. We process personal data in order to enter into and perform a contract with you, for example to provide a quote, arrange a rubbish clearance, send confirmations and invoices, and manage payments and any related aftercare.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights. This includes managing and improving our services, maintaining appropriate records, handling general enquiries, protecting our staff and property and exercising or defending legal claims.
Legal obligation. We process certain data where necessary to comply with legal and regulatory requirements, including waste disposal regulations, tax and accounting rules and obligations to assist law enforcement or regulatory authorities.
Consent. In limited cases we may rely on your consent, for example where you specifically agree to receive certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the contact details provided by us in our usual communications.
We use the personal data we collect for the following purposes:
To provide and manage rubbish clearance services in the Highbury area, including responding to enquiries, issuing quotes, confirming bookings, carrying out collections, arranging access to your property and resolving any issues.
To process payments, produce invoices and receipts and maintain accurate financial and service records for accounting and tax purposes.
To communicate with you about your bookings, including confirmations, reminders, updates, changes, service follow ups and responses to any questions or complaints.
To manage our relationship with customers and prospective customers, including keeping internal records of enquiries, quotes and services delivered in the Highbury area.
To improve our services and operations, including monitoring demand for services, identifying common issues and training staff, while ensuring that any analysis uses only the data necessary for that purpose.
To protect our business, staff, vehicles and customers by preventing and detecting fraud, misuse of services or criminal activity and handling disputes or legal claims.
To comply with legal and regulatory requirements that apply to waste management, health and safety, tax and accounting and to respond to legitimate requests from public authorities.
We do not sell your personal data. We share personal data only when necessary and with appropriate safeguards. The types of recipients that may receive your data include:
Service providers acting as data processors, such as waste transfer stations, recycling centres, secure document disposal providers, IT and cloud storage providers, email and communications services, booking and scheduling tools, payment processors and accounting or invoicing systems. These processors only process your data on our instructions and are contractually required to protect it.
Professional advisers such as accountants, auditors, legal advisers and insurers, where necessary for accounting, auditing, legal advice, insurance or the establishment, exercise or defence of legal claims.
Public authorities, regulators or law enforcement agencies where we are required or permitted by law to share data, or where sharing is necessary for the prevention or detection of crime or fraud.
Other third parties with your consent, for example where you ask us to liaise with a landlord, letting agent, property manager or contractor on your behalf concerning access arrangements or billing.
We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet our legal, accounting and reporting obligations. The specific retention period depends on the type of data and the purpose of processing.
Typically, we retain basic customer and service records, including contact details, address details, booking information and invoices, for a period required by tax and accounting laws, which is generally up to six years after the end of the relevant financial year. Communication records and operational notes are generally kept for a similar period where they relate to services rendered, payments or disputes.
Where personal data is no longer required, we will either securely delete it or irreversibly anonymise it so that it can no longer be linked to an identifiable individual.
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to staff and service providers who need it for legitimate business purposes, using secure systems for storing and transmitting information and providing staff with guidance on data protection and confidentiality.
While we take reasonable steps to keep your data secure, no system can be completely secure and we cannot guarantee absolute security of information transmitted to us electronically. You are responsible for choosing secure methods when sending sensitive information and for keeping any personal devices or email accounts you use to communicate with us safe.
If you are a customer or prospective customer in the Highbury area, you have certain rights under data protection law in relation to the personal data we hold about you. Subject to applicable legal conditions and exemptions, these rights may include:
The right of access, which allows you to request confirmation that we process your personal data and to obtain a copy of that data along with information about how we use it.
The right to rectification, which allows you to ask us to correct inaccurate or incomplete personal data that we hold about you.
The right to erasure, sometimes called the right to be forgotten, which allows you to request the deletion of your personal data where there is no longer a lawful basis for us to continue processing it.
The right to restrict processing, which allows you to ask us to limit the way we use your data in certain circumstances, for example while we verify its accuracy or consider an objection you have raised.
The right to object to processing where we rely on legitimate interests as our lawful basis, including the right to object to certain forms of direct marketing.
The right to data portability, which in some cases allows you to receive personal data you have provided to us in a structured, commonly used and machine readable format and, where technically feasible, to request that we transmit that data to another controller.
Where we rely on your consent for specific processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew it.
If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how Rubbish Clearance Highbury handles your personal data, you can contact us using the usual contact details we provide on our customer communications. To help us respond promptly, please describe your request clearly and provide enough information for us to verify your identity and locate your data.
You also have the right to raise a concern or lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can seek to resolve any issues directly.
We may update this Privacy Policy from time to time to reflect changes in our services, our practices or legal requirements. Any updated version will apply to all Rubbish Clearance Highbury customers and prospective customers in the Highbury area from the date it is made available. We recommend that you review this policy periodically to stay informed about how we handle your personal data.
Learn how Rubbish Clearance Highbury collects, uses, stores and protects personal data for all rubbish removal customers in Highbury, in compliance with the UK GDPR.
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