These Terms and Conditions set out the basis on which Rubbish Clearance Highbury provides rubbish clearance, waste removal and related services. By making a booking or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.
These terms apply to all customers using our waste collection and clearance services within our service area in the United Kingdom. If you do not agree with any part of these terms, you should not book or use our services.
In these Terms and Conditions:
Company means Rubbish Clearance Highbury.
Customer or you means the person, business or organisation requesting or receiving the services.
Services means any rubbish clearance, waste collection, loading, removal, transport, disposal, recycling or related work provided by the Company.
Premises means the property or location where the Services are to be provided.
Waste means the materials, items and rubbish to be removed under the Services.
The Company provides waste collection and rubbish clearance services, which may include domestic, commercial, garden, bulky item and general waste removal, subject to these terms and applicable regulations.
The exact scope of each job, including the type and estimated volume of waste to be removed, access arrangements and any special requirements, will be agreed at the time of booking or during an on-site assessment.
The Company reserves the right to refuse to remove any item or waste type that is unsafe, illegal, hazardous, not accurately described at booking, or for which the Customer cannot demonstrate a lawful right to dispose of.
3.1 Booking methods
Customers may request Services by telephone, email or other contact methods made available by the Company. A booking is only confirmed when the Company has accepted the request and provided a booking confirmation.
3.2 Information required
At the time of booking, the Customer must provide accurate and complete information, including but not limited to:
the address where the Services are required;
the nature, approximate quantity and location of the waste;
any access restrictions, parking limitations or time constraints;
contact details of a person available on the day of service.
3.3 Estimates and quotations
Any estimate given before our arrival is based on information supplied by the Customer and is not binding. The final price will be confirmed once our operatives have inspected the waste on site. If the actual volume or nature of the waste differs from the description provided, the Company may revise the price, refuse the job, or agree a partial service with the Customer.
3.4 On-site assessment
On arrival at the Premises, our operatives will assess the waste, access and required work. They will confirm the final price before loading. If the Customer does not agree to the revised price, no Services will be carried out and no fee will be payable, other than any applicable call-out charge that has been clearly communicated in advance.
4.1 Pricing basis
Charges for Services are generally based on the volume, weight and type of waste, as well as labour time, access conditions and any additional costs such as parking or special disposal fees. The Company will explain the pricing basis to the Customer at or before booking.
4.2 Payment methods
Unless otherwise agreed, payment is due in full on completion of the Services. The Company accepts commonly used payment methods in the United Kingdom, which may include cash, card or bank transfer, subject to availability and confirmation at booking.
4.3 Invoices and receipts
Upon request, the Company will provide a receipt or invoice for Services carried out. Where the Customer is a business, invoices may be issued with agreed payment terms. Late payment may incur interest and recovery costs in line with applicable law.
4.4 Non-payment
If the Customer fails to make payment when due, the Company may:
withhold provision of further Services;
charge interest on outstanding amounts;
commence recovery action and recover reasonable costs incurred in doing so.
5.1 Customer cancellations
The Customer may cancel a booking by giving notice to the Company. Where possible, we ask that cancellations be made at least 24 hours before the scheduled time of service.
If a booking is cancelled with less than 24 hours notice, the Company reserves the right to charge a cancellation fee to cover costs incurred, including any travel or staff allocation. The amount of any such fee will be communicated to the Customer at the time of booking or cancellation.
5.2 Company cancellations
In rare circumstances, the Company may need to cancel or reschedule a booking, for example due to vehicle breakdown, staff illness, severe weather conditions or other events beyond our reasonable control. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer an alternative time or date.
The Company will not be liable for any indirect loss, loss of profit or inconvenience caused by cancellation or rescheduling, but any prepayments will be refunded if the Customer does not accept an alternative appointment.
5.3 Amendments
If the Customer wishes to change the date, time or scope of Services, they should contact the Company as early as possible. Amendments are subject to availability and may affect the price. The Company is not obliged to accommodate changes requested at short notice.
6.1 Access to Premises
The Customer must ensure that the Company and its operatives have safe and reasonable access to the Premises and to the waste to be removed. This includes providing access codes, gate keys, permission from building management and any other arrangements necessary for entry.
If our operatives are unable to gain access at the agreed time, or if access is materially more difficult than described at booking, the Company may charge a waiting fee, a call-out fee, or cancel the job and charge a reasonable cancellation fee.
6.2 Parking
The Customer is responsible for ensuring that adequate parking is available close to the Premises. Any parking charges, permits, fines or penalties incurred while legitimately carrying out the Services at the Customer’s request may be added to the final invoice.
6.3 Preparation of waste
Unless otherwise agreed, the Customer must ensure that:
waste is clearly identified and separated from items not to be taken;
no sharp, dangerous or contaminated items are concealed within bags or containers without clear warning;
the waste does not include prohibited materials such as certain hazardous substances.
6.4 Authority to dispose
By instructing the Company, the Customer confirms that they are the owner of the waste or have full authority from the owner to arrange its removal and disposal. The Customer agrees to indemnify the Company against any claim by a third party asserting rights over the items removed.
7.1 Compliance with law
The Company operates in accordance with applicable UK waste management legislation and related regulations. All waste collected will be transferred only to authorised disposal, treatment or recycling facilities.
7.2 Prohibited and restricted items
Certain items may be hazardous, regulated or unsuitable for standard rubbish clearance services. These may include, but are not limited to:
asbestos or asbestos-containing materials;
clinical, medical or biological waste;
certain chemicals, solvents, oils and paints;
gas bottles, fuel tanks or pressurised containers;
explosive, radioactive or highly flammable materials.
The Customer must inform the Company in advance if any such materials are present. The Company reserves the right to refuse removal of hazardous or prohibited items, or to charge additional fees for specialist handling where lawful and safe arrangements can be made.
7.3 Duty of care
The Company will provide a written record of waste transfer where required by law, such as a waste transfer note. The Customer agrees to provide any information reasonably requested to complete such documentation.
8.1 Duty of care at Premises
The Company will take reasonable care when carrying out Services at the Premises. However, the Customer should take steps to protect floors, walls, driveways and other surfaces, especially where access is tight or heavy items are being moved.
8.2 Limits on liability
To the fullest extent permitted by law, the Company shall not be liable for:
any indirect, consequential, or economic loss or damage;
loss of profit, revenue, business or opportunity;
damage arising from pre-existing structural defects, wear and tear, or weak or unstable surfaces.
The Company’s total liability for any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable by the Customer for the specific job giving rise to the claim, except where liability cannot lawfully be limited or excluded.
8.3 Personal belongings
The Customer is responsible for ensuring that no personal items or valuables are mixed with the waste to be removed. The Company accepts no responsibility for items taken in error where it was reasonable to assume they formed part of the waste collection.
8.4 Insurance
The Company maintains appropriate insurance cover for its activities, including public liability insurance, in line with industry practice. Details may be provided to customers upon reasonable request.
The Customer must treat the Company’s staff and operatives with respect and ensure a safe working environment at the Premises. The Company reserves the right to withdraw its operatives and terminate the Services immediately if they face abusive behaviour, threats or unsafe conditions, without liability, and to charge for any work already completed or costs incurred.
All work will be carried out in accordance with applicable health and safety requirements. The Customer must notify the Company of any known hazards at the Premises, including unsafe structures, exposed wiring or contamination.
The Company shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include severe weather, traffic disruption, accidents, industrial action, power failure, acts of government, or other unforeseen events.
Where an event beyond our control occurs, we will endeavour to notify the Customer as soon as reasonably practicable and, where possible, agree an alternative time for the Services.
If you are dissatisfied with any aspect of our rubbish clearance or waste collection service, you should contact the Company as soon as possible, providing full details of the issue. We will investigate and aim to respond promptly, proposing a fair resolution where appropriate.
Nothing in this section affects your statutory rights under UK consumer law, where applicable.
The Company will collect and use personal information provided by the Customer for the purposes of handling bookings, delivering Services, processing payments and fulfilling legal obligations, including waste transfer records.
Customer information will be handled in accordance with applicable data protection legislation in the United Kingdom. The Company will take reasonable steps to keep personal data secure and will not sell such data to third parties. Information may be shared with service partners or authorities where necessary for lawful purposes.
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular job. Current terms may be made available to customers upon request.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
By requesting or accepting rubbish clearance or waste collection services from Rubbish Clearance Highbury, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
Read the UK service terms and conditions for Rubbish Clearance Highbury, covering bookings, payments, cancellations, liability, and compliance with waste regulations.
Get a quote
Highbury, situated in the heart of the London Borough of Islington, is a neighborhood that...
As the global climate crisis becomes more urgent, it's essential that we all do our part in...
London, the bustling capital of England, is known for its iconic landmarks and vibrant city life.
Highbury, a sought-after area in North London, offers a blend of history, culture, and modernity,...
When it comes to hosting a memorable party, the venue is one of the most critical elements to...
Highbury, a vibrant and sought-after neighborhood in North London, has long been popular among...
(77)
Please fill out the form below to send us an email and we will get back to you as soon as possible.
